Building Customer Support Communities for SaaS Products: The Unfair Advantage
Let's be honest. The old way of doing SaaS support—the endless ticket queue, the one-off emails, the feeling of talking...
Customer Support
Cross-Cultural Customer Support: The Unseen Bridge to Global Success
Think of your global customer support team as the front door to your business. Now, imagine that door looks, feels,...
Sustainability and Ethical Practices in Customer Service Operations: The Quiet Revolution
When you think of sustainability, your mind probably goes to solar panels or electric vehicles. And ethical practices? Maybe fair-trade...
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: Sounds technical, but it's simple. It means using proper heading tags (H1, H2, etc.) so screen reader users can...
Integrating Customer Support with Product Development for Better UX
You know that feeling when you use an app or tool and everything just... clicks? That’s no accident. It’s the...
10 Revolutionary Customer Service Tactics to Amaze Your Clients
Your clients expect that they will be able to get hold of any company for help, be it in a...
Providing Personalized Customer Support – Going Above and Beyond
Customer loyalty requires personalized customer support; your customers expect to be treated like individuals when engaging with your business, and...
Customer Service Metrics and Metrics to Help You Meet Your Customers’ Expectations
Customers expect service that's friendly, empathetic, fair, and respectful of their time. And for that to happen, organizations need to...
Tips For Customer Support Best Practices
Achieving great customer support is essential for any business, so it is important to provide the best possible assistance to...
What Makes Customer Support Chat a Valuable Tool for Businesses?
There are several features that make customer support chat a valuable tool for businesses. In addition to allowing agents to...
