Beyond the Chat Log: How Asynchronous Video is Revolutionizing Complex Tech Support
Let's be honest. Troubleshooting a thorny technical issue over email or chat is like trying to describe a sunset to...
Customer Support
Developing a Customer Education Hub to Reduce Ticket Volume and Build Community
Let’s be honest. Your support team is probably drowning. The same questions, the same basic how-tos, the same "I can't...
Building Customer Support Communities: Your Secret Weapon for Self-Service
Let’s be honest. The old model of support—a one-way street where customers wait in a queue to ask a question...
Sustainable and Eco-Friendly Customer Support: The Future is Green and Helpful
When you think about a company's environmental footprint, what comes to mind? Factories billowing smoke, maybe. Or delivery trucks clogging...
Building Customer Support Communities for SaaS Products: The Unfair Advantage
Let's be honest. The old way of doing SaaS support—the endless ticket queue, the one-off emails, the feeling of talking...
Cross-Cultural Customer Support: The Unseen Bridge to Global Success
Think of your global customer support team as the front door to your business. Now, imagine that door looks, feels,...
Sustainability and Ethical Practices in Customer Service Operations: The Quiet Revolution
When you think of sustainability, your mind probably goes to solar panels or electric vehicles. And ethical practices? Maybe fair-trade...
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: Sounds technical, but it's simple. It means using proper heading tags (H1, H2, etc.) so screen reader users can...
Integrating Customer Support with Product Development for Better UX
You know that feeling when you use an app or tool and everything just... clicks? That’s no accident. It’s the...
10 Revolutionary Customer Service Tactics to Amaze Your Clients
Your clients expect that they will be able to get hold of any company for help, be it in a...
